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Accessibility

We want this website to be usable by everyone, including people who navigate by keyboard, use a screen reader, or need larger text and stronger contrast. This page sets out what we have actually tested, what we know could be better, and how to tell us when something doesn't work.

Last updated 8 August 2026. This statement covers the phial.health website. The Phial application is assessed separately — ask us for its current position.

What we've tested

Every page on this site is checked with axe, an automated accessibility testing tool, against the Web Content Accessibility Guidelines (WCAG) 2.1 and 2.2 at levels A and AA. At the last check, on 8 August 2026, all pages passed with no violations reported.

We want to be straightforward about what that does and does not mean. Automated testing reliably catches only a portion of accessibility problems — commonly put at around a third. It cannot judge whether alternative text is meaningful, whether a reading order makes sense, or whether a page is genuinely usable with a screen reader. This site has not had an independent accessibility audit, and we don't claim full WCAG 2.2 AA conformance on the strength of automated checks alone. If you need a formal conformance statement for a procurement process, get in touch and we'll tell you exactly where we are.

What we've built in

  • Every page works by keyboard alone, with a clearly visible outline on whatever is focused
  • Text and background colours meet the AA contrast threshold of 4.5:1
  • Proper page structure — headings in order, and header, navigation, main and footer landmarks so screen reader users can skip straight to the content
  • Meaning is never carried by colour alone — status badges and comparisons pair colour with a word or an icon
  • Text resizes and reflows when you zoom, down to a narrow phone screen
  • Nothing moves, flashes, plays or pops up on its own, and there is no time limit on anything
  • Decorative illustrations are hidden from screen readers; the ones carrying information have text descriptions
  • The whole site reads and works with JavaScript turned off

What we know could be better

Listing these is more useful to you than claiming there is nothing left to fix:

  • The site has not been tested by disabled users, or by an independent accessibility specialist. That is the most valuable testing there is, and we haven't done it yet.
  • We have not run a full manual screen reader pass across every page with every common screen reader and browser combination.
  • The "why is it better than a spreadsheet" comparison on the home page is laid out as a grid rather than a true data table. Each cell is labelled so it still reads sensibly, but on a narrow screen the column headings are hidden and the labelling does more work than it ideally should.
  • The site depends on a web font loaded from Google. If it fails to load, the page falls back to your system font — readable, but not identical to the design.

Tell us about a problem

If any part of this site is difficult or impossible for you to use, please email hello@phial.health with "Accessibility" in the subject line. Tell us the page and what went wrong, and we will reply within five working days. If you need something from this site in a different format — large print, plain text, or read to you over the phone — ask and we will send it. We treat accessibility problems as faults, not feature requests.

Enforcement

The Public Sector Bodies Accessibility Regulations 2018 apply to public sector websites rather than to ours, so this statement is voluntary. If you are unhappy with how we respond to an accessibility complaint, you can contact the Equality Advisory and Support Service at equalityadvisoryservice.com, which advises on rights under the Equality Act 2010.